Water Heater Contact Information

Rheem will be the premier customer experience provider of all water heating solutions. Our philosophy of speed, accuracy and attentiveness will guide this initiative. Have questions, or need some help with a Richmond product? Richmond offers flexible customer service options. Locate a category below and choose one of the available options.

Have a question?
Category Live Chat Web Telephone Hours
Technical Service View Residential
View Commercial
1.800.432.8373 Available between 7:00 a.m.–7 p.m. Central Time 7 days a week
Customer Service, Warranty and Parts View Residential
View Commercial
1.866.720.2076 Available between 7:00 a.m.–7 p.m. Central Time 7 days a week
Tankless Support View Residential
View Commercial
1.866.720.2076 Available between 7:00 a.m.–7 p.m. Central Time 7 days a week
EcoNet Customer service and tech support View Residential
View Commercial
1.800.255.2388 Available between 7:00 a.m.–7 p.m. Central Time 7 days a week

Richmond Water Heaters is a division of Rheem Manufacturing Company.
Customer Service Call Center
7:30am – 5:00pm Central Time Weekdays
Phone: 800.621.5622

    In connection with your providing me with your personal information, we must advise you that information about Rheem’s practices regarding your personal information is located in Rheem's Privacy Notice located here.